q89 Privacy Policy – How We Protect Your Data

1. Introduction

This Privacy Policy explains how q89 ("q89", "we", "us", "our") collects, uses, stores and shares personal information when you use the q89 online gaming platform at q89.vin and through the q89 Android application. It also explains the rights you have in relation to your personal data and how you can exercise them.

By registering for a q89 account or continuing to use the platform, you confirm that you have read this Privacy Policy and understand how your data is handled. This policy should be read alongside the q89 Terms and Conditions, which govern your overall use of the platform.

q89 takes the privacy of its users seriously. This platform is built for players in Pakistan, and we handle your data with the care that Pakistani users reasonably expect from an online services provider. We do not collect data beyond what is necessary to operate your account, process your PKR transactions and keep the platform safe.

2. Data We Collect

q89 collects personal information in two ways — information you provide directly when registering or using your account, and information collected automatically as you use the platform.

Information you provide:

• Account registration: Your name, date of birth, Pakistani mobile number and preferred username when you create a q89 account.
• Identity verification: Where required, a copy of your CNIC or other identification document to verify your identity and age.
• Payment details: Your preferred payment method (JazzCash, Easypaisa, Raast, bank account) when setting up deposits or withdrawals. Full payment credentials are handled by the relevant payment provider, not stored by q89.
• Support communications: The content of any messages you send to q89 support, including queries about your account, withdrawals or responsible gaming tools.
• Responsible gaming data: Any deposit limits, session controls or self-exclusion settings you apply to your account.

Information collected automatically:

• Device and browser data: Your device type, operating system version, browser type and screen resolution when you access q89 via browser or the q89 app.
• IP address: Your internet IP address, used for security monitoring, fraud detection and to confirm that you are accessing q89 from a supported location.
• Session and gameplay data: Your login times, session duration, games played, bet amounts, deposit and withdrawal history and bonus usage on your account.
• App usage data: If you use the q89 Android app, standard app performance and crash report data may be collected to help us fix bugs and improve the experience.

3. How We Use Your Data

The personal data q89 collects is used for the following purposes:

q89 does not use your personal data for automated decision-making that produces legal effects on your account without human review. Where an account is flagged by automated systems — for example, for suspected duplicate account use or unusual betting patterns — a member of the q89 team reviews the flag before any action is taken.

4. Payment Data & PKR Transactions

q89 supports PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, Bank Transfer and mobile wallets. When you initiate a payment through any of these channels, you are interacting with that payment provider's own system. q89 receives a transaction confirmation from the provider — we do not receive or store your full JazzCash PIN, Easypaisa MPIN, bank account password or card CVV.

The payment information q89 does retain includes:

• The payment method type you used (e.g., JazzCash, Easypaisa)
• The mobile number or account identifier associated with that payment method
• The PKR amount and timestamp of each transaction
• Transaction reference numbers for reconciliation and support purposes

This transaction record is retained as part of your account history and is used to process withdrawal requests back to your original payment method, resolve payment disputes and respond to support queries about your balance.

5. Data Sharing

q89 does not sell, rent or trade your personal data to any third party. Data is shared only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive the minimum data required to process your PKR transaction. Each provider operates under their own privacy policy.
• Identity verification services: Where q89 uses a third-party tool to assist with CNIC verification or age checks, only the data necessary for that specific check is shared.
• Technology service providers: q89 may use hosting, analytics or customer support software providers. These providers act as data processors under agreements that restrict how they may use your data — they may not use it for their own purposes.
• Legal and security requirements: q89 may disclose data where required to do so by law, court order or to protect the security and integrity of the platform against fraud or criminal activity.

6. Cookies & Tracking

q89 uses cookies and similar tracking technologies on the web platform to support core functionality and improve your experience. Cookies are small text files stored by your browser. The q89 Android app does not use browser cookies but may use equivalent local storage mechanisms for session management.

Types of cookies used by q89:

• Essential cookies: Required for you to log in, maintain your session and navigate the platform. These cannot be disabled without breaking core account functionality.
• Preference cookies: Remember settings such as your preferred game category or display preferences across sessions.
• Analytics cookies: Help q89 understand which pages and features are most used, how long sessions last and where technical errors occur. This data is aggregated and does not identify you personally.
• Security cookies: Used to detect and prevent fraudulent login attempts and unusual activity patterns on your account.

You can manage cookies through your browser settings. Disabling essential cookies will prevent you from logging into your q89 account. Analytics and preference cookies can be disabled without affecting your ability to play.

7. Data Security

q89 applies technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration and disclosure. Key security practices include:

• All data in transit between your device and q89 servers is encrypted using TLS (Transport Layer Security).
• Account passwords are hashed using a strong, industry-standard algorithm. Passwords are never stored in plain text and cannot be retrieved by q89 staff.
• Access to personal data within q89's systems is restricted to team members who need it to perform their job function. Access is logged and audited.
• Systems are monitored for unusual activity and potential security incidents. Where a security incident is identified that affects your data, q89 will notify affected users promptly.

While q89 takes security seriously, no online platform can guarantee absolute security. You play an important role in keeping your account safe by using a strong, unique password, not sharing your login credentials and keeping your registered mobile number up to date so that account recovery works correctly.

8. Data Retention

q89 retains your personal data for as long as your account is active and for a reasonable period afterwards to meet operational, security and record-keeping obligations. Specific retention periods include:

• Account data: Retained for the duration your account is open. Following account closure, core account data is retained for a minimum period required for fraud prevention and dispute resolution purposes.
• Transaction records: PKR deposit, withdrawal and betting transaction records are retained for the period required to support financial record-keeping obligations.
• Support communications: Messages exchanged with q89 support are retained for a reasonable period to allow follow-up and quality review.
• Identity documents: CNIC copies and verification documents are retained only as long as necessary for verification purposes and are securely deleted once no longer needed.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9. Your Rights

As a q89 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact q89 support with your registered mobile number and a clear description of your request.

10. Minors

q89 is strictly an 18+ platform. We do not knowingly collect or process personal data from anyone under 18 years of age. During registration, you confirm that you are at least 18 years old. q89 may request identity verification at any point to confirm age eligibility.

If q89 becomes aware that a registered account belongs to a person under 18, the account will be immediately closed, any PKR balance returned to the payment source and all associated personal data deleted from our systems. If you are a parent or guardian and believe your child has registered on q89, contact support at [email protected] immediately.

11. Changes to This Policy

q89 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable standards. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how your data is used, q89 will make reasonable efforts to notify registered users via their registered mobile number or through an in-platform notification. Continued use of q89 after an updated policy is published constitutes acceptance of the revised terms.

We recommend reviewing this page periodically so you are always aware of the current version of our Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern, please get in touch with the q89 support team. Include your registered mobile number and a clear description of your request so we can respond efficiently.

For account-specific data requests such as accessing your transaction history or updating your registered details, you can also use the account settings section after logging in to your q89 account.